Why are some visitors not being recorded?

Some other analytics tools (e.g. Google Analytics) might show a different number of live visitors compared to Lucky Orange. If a visitor isn't being shown in the Live Visitors tab or in Recordings, it may be due to one of the following reasons:

  1. The Lucky Orange script can take up to 8 seconds to load. If the visitor bounces quickly, some analytics may pick up on this visitor, but LO will not. This will also prevent you from using a pageview on a visitor that did not provide any actions on site.
  2. The visitor has blocked themselves by visiting our privacy policy and disabling Lucky Orange tracking.
  3. You have not placed the Lucky Orange tracking code on ALL pages of your site.
  4. An administrator has blocked the visitor's IP (Settings » Blocked IP Addresses).
  5. They visited and left the site too quickly and the Lucky Orange code did not have a chance to load.
  6. The visitor is actually a bot, such as a web search engine. Bots are ignored.
  7. They had some sort of add-on installed that blocked Lucky Orange from tracking them.
  8. The browser was too old to work with Lucky Orange.
  9. The visitor is on a page of your site that doesn't have the Lucky Orange tracking code installed.

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