Can I create custom prebuilt responses for Chat?

Yes. In Lucky Orange, these are referred to as Canned Responses. To create your own, just do the following:

1

From your Dashboard, click the Settings gear.

2

Once in Settings, select the Chat sidebar item:

3

Finally, select Canned Responses from the tabs at the top.

Using Your Canned Responses

Once you've created a custom response, you can use it in any of your chats by doing the following:

1

In the message field of an active Chat session, enter a hash/number/pound sign ("#").

2

You'll then be presented with a list of all the Canned Responses you've created:

3

Begin typing to filter the responses, or simply find the one you're looking for by scrolling through the items.

4

Once you've located the response you want, click to add it to the message field.

Pro Tip: When a response is highlighted, you can press Tab to have it added to the message field. Alternatively, you can press Enter/Return to bypass the message field, and have the message sent immediately.