What is reduced interactivity mode?

If the heatmap tool displays a message that says "Running in reduced interactivity mode," you will still be able to enjoy all of the features the heatmap tool has to offer, but you will be unable to navigate to other pages from within the tool and your website might offer less interactivity if it relies heavily on JavaScript for things like dropdowns, multi-step forms, etc. 

What can cause this?

There are a few main reasons this message might appear. Both of which have solutions that will improve your heatmap experience.

Loading a historical view of your website

Altering your segmentation to include a custom date range while the "load a historical view of this page" option is checked will cause the heatmap tool to load a version of your website from a past recording and you will be placed in this mode.

Note: Loading a historical view will also disable JavaScript.

X-Frame-Options set to DENY

Some websites make use of the  X-Frame-Options header and have it set to DENY, which prevents the website from ever being loaded with an iframe. Our heatmap tool relies on loading websites within an iframe. However, since the heatmap tool is loaded directly on your website, the X-Frame-Options header can safely be set to SAMEORIGIN to allow the heatmap to load, but still maintain the same level of security desired by using the X-Frame-Options header.

Will setting SAMEORIGIN invalidate our PCI compliance?

PCI compliance simply requires that the X-Frame-Options header bet set, but does not require it be set to DENY. You can safely set it to SAMEORIGIN and maintain your PCI compliance.

Navigating to a page across domains

If you are interacting with your heatmap and navigate to a page on a different domain than your current page, you will experience reduced interactivity. For example, if you are on mywebsite.com and navigate to your cart which is on cart.mywebsite.com, the domains no longer match and you be placed in reduced interactivity mode.

You can get around this by returning to your dashboard and loading a heatmap for cart.mywebsite.com directly.

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