Can I download the recordings?

While you can download the data from the table (i.e. Visitor info, browser, keywords, source, tags, etc.) in the RECORDINGS tab, you cannot download the playback portion as it is not really a video. However, anyone with access to view your account can use the shareable link when playing back a recording. It is currently by design to not make the recordings playback view able by everyone to prevent a user from accidentally sending sensitive data to anyone by accident.  If you would like to share a recording outside of your network, you can use a free 3rd party service like  Jing to do a video screengrab of a few recordings, then save them to file.

Still need help? Contact Us Contact Us